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    Patient Tools  /  FAQs

    FAQs

    Providing helpful information to first-time visitors and current patients of our practice.

    What types of health insurance plans do you accept?

    For your convenience, we file most types of insurance, including Medicare and Medicaid. For a complete list of insurance companies and accepted plans, visit our Billing and Insurance page.

    What do I need to bring with me to my appointment?

    Insurance card, payment and a list of current prescriptions, as well as over-the-counter medications, any films and reports of X-rays, MRIs or CT scans that you had recently, if necessary.

    What are some examples of emergency medical situations?

    An emergency generally involves an illness that is currently or potentially life threatening. Although this is not a complete list, here are examples of true emergency situations: chest pain, stroke symptoms, trouble breathing, sudden, severe pain, such as a headache or stomach ache, head or back injuries, bleeding or vomiting that won't stop, loss of consciousness, poisoning, major burns and cuts, choking, an obviously crooked extremity after a fall or accident. Individuals experiencing any of these conditions should go to the nearest emergency room or call 911.

    What are advance directives?

    Novant Health practices support a patient's rights to make decisions about their medical care and treatment, especially in situations where they cannot make their wishes known. We have information available about advance directives, living wills and durable power of attorney. Ask our receptionist for copies of these important documents.

    What types of services do you provide?

    We provide a full range of family health services for children seven years of age and above and adults, thereby eliminating the need to consult separate physicians. We emphasize disease prevention, the family as the unit of care, continuity of care and appropriate, cost-effective health promotion.

    Our scope of medical care includes:

    • General check-ups for infants, children, adolescents and adults
    • Gynecological exams, contraceptive assistance and pap tests
    • Immunizations
    • Preventive care
    • Dermatological care
    • Minor skin surgical procedures