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    Patient Tools  /  Appointments

    Appointments

    Our office hours and guidelines for scheduling and canceling appointments.

    Office Hours

    Monday to Friday, 7:35 a.m. to 5 p.m.

    As a courtesy to all of our patients, call ahead to schedule appointments and arrive on time for your appointment so that we may keep waiting time to a minimum. New patients should arrive at least 15 minutes before their scheduled appointment to complete necessary medical history forms.

    Confirmation and Cancellation

    You will receive a reminder phone call of your upcoming appointment from our appointment reminder system. If unable to keep your scheduled appointment, call our office 24 hours in advance. Your phone call is critical in helping us provide continuous care to all of our valued patients. If you fail to give us notice of your cancellation, the following policy is enforced:

    First missed appointment:

    No charge

    Second missed appointment:

    $25.00 charge

    Third missed appointment:

    $25.00 charge and possible dismissal from Novant Health Lexington Primary Care